I'm So Happy, Oh So Happy ...

Oh yes, I am happy, because (a) I had to get a new bookkeeper and it turned out to be the best thing that's happened this month; and (b) Rhonda, my new bookkeeper, has amazing customer service. No - I mean it: so far, top-notch eye-popping service.

It started with her giving me her client agreement to sign. Here's what it states:

Our telephone is monitored between the hours of 7am to 7pm, and it is our policy that if we cannot take your phone call immediately, we will return your call within one hour.

This client agreement was such a shock to me: rather than the usual mumbo-jumbo, it was a bit less than one page and a whole paragraph laid out her customer service credo.

Do you think I wanted to sign this agreement?!? Oh yeah, despite the fact that I was spending money. And with that start, Rhonda turned this whole process from one of pain to one of (hopefully inestimable) gain.

I look forward to blogging about how the process proceeds over the next year.

Go Rhonda!