Yelp is helping business owners provide better customer service. A new suite of tools allows you to to: send a message customers who have reviewed their business; see how many have viewed the page of their businesses; update information like when they are open; and get instant alerts when their business is reviewed - key to instantly joining the conversation about your business.
There's also a business owner's guide that is very useful.
Although the rants on Yelp get almost all of the press, according to Yelp, 85% of the posts are neutral to great (3 stars and up, as of Sept. 2008).
