If every there was a reason to provide great customer service, the lingering anger customers feel toward the now defunct CompUSA should give you pause. In the last week - I cannot tell you why -- two different people have talked disparagingly about their terrible experience shopping a the stores. Russell Shaw's post, "CompUSA is Closing for Good. Good" says it all.
2 comments:
CompUSA's biggest problem was not customer service. It was their obsolete machines that they were trying to sell at prices much higher everywhere else. I personally do not go there, but my mom had the misfortune of buying her phone from CompUSA 2 years or so before it closed.
I hate to be mean, but CompUSA was one of the models I had for what NOT to do when I first came out with my online satellite business.
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